FAQs

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Follow us on Facebook: @moonchild.crystals123

Email: moonchildcrystals.cb@gmail.com

 

What metals do you use? 

Moon Child Crystals uses Pure Copper, Brass, .925 Sterling Silver, 14K Gold Filled Wire.

How long will it take for my order to ship? 

Please allow up to 4 business days to process your order before it is shipped out. You will receive shipping confirmation with your tracking number once your package has been shipped. 

How can I track my package? 

Once your order ships, you will receive shipping confirmation via email that will include your tracking number. 

How do I place a custom order? 

Click 'Request Custom' on our home page to inquire about a custom order. Please include your price range, design-style and desired stone(s) and metal(s). If you do not know exactly what you'd like and need creative guidance mention this in your email and I will happily help you select the perfect stone(s) and setting for your custom piece. Custom orders may take up to three weeks to complete. Deposit Required.

What is your return policy? 

Moon Child Crystals has a no refund/cancelation policy. Each piece is handmade and one of a kind, therefore, it cannot be exchanged or returned. No refunds on custom deposits. 

What is your repair policy? 

Moon Child Crystals will happily assess pieces that have seen some wear and tear and are in need of repair. Upon assessment you will receive a quote that will cover labor and materials depending on the intricacy of the repair. Please allow up to two weeks to complete repairs.